Bell Duplicate Email Solution for Mac Users

See this blog for details related to Outlook, but if you are on a Mac or need to create an IMAP account from scratch or on a mobile device, here are the details you need to know. You’ll need to put them in the appropriate places.

Your old Bell POP account on your computer or mobile device cannot communicate properly with Bell’s new IMAP setup. You’ll need to set up a new IMAP version of your Bell email account on every device you currently have it in POP form. Period.

Here's why and how... up to Bell's transition date, they supported the POP (
Post Office Protocol) for email. That meant that when you deleted an email in your Bell Account on your computer, you had to repeat the process on every other device that same account was on. On the other hand, IMAP (Internet Message Access Protocol) is better because with it when you delete or move an email on one device your action is mirrored on the server and so every connected device duplicates that action automatically. That means you don't have to!

Without setting up a Bell IMAP version of your account, your old POP account is trying to talk to Bell's new IMAP server and that's like, well, Apples and Oranges... they just don't speak the same language. So, when your existing Outlook or whatever email software you use pulled your mail down and tried to told the IMAP server that it had the new mail, the IMAP server ignored that since it doesn't speak POP and kept those messages marked as new or unread. The next time you checked mail... you got them again, the process repeated and so here you are with probably thousands of copies of the same messages all marked as new or unread.

Let's get to the steps for Mac users (
Windows users, your instructions are here):

  1. Open Mac Mail, click MAIL then ACCOUNTS.

  2. Click on your old Bell (Sympatico) account in the account list.

  3. On the right side, uncheck “Enable this account” which will stop it from checking for email. When you click anywhere else you may get a screen asking you to save the settings - click “yes" or “ok”.

  4. Go to: and log into your NEW Bell webmail space. Under your inbox you'll see a folder called "POP" - that's where your emails from the old server are stored. You are now sitting in the new IMAP server. If you want to get rid of any really old emails, you can do that here before proceeding since the less mail you have here, the quicker it will be to complete the syncronization in step #6.

  5. On the bottom left of the account list column, click the plus sign to add a new account, then select “Other Mail Account…” and click “Continue”. Enter your information (name, Bell email address and password), then click “Sign In”.

  6. Next, keep checked the apps you want to use with the account, then click “Done”. Depending upon how much old mail you have and your internet speed, this could take quite some time.

  7. Once you are satisfied that you have what you need from the old Bell POP account, you can delete it and the mail it contained... or keep it for as long as you need to.

Share this with others you know may be frustrated with having received repeated duplicates on their Bell email account.

Until next time!

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